Accessibility statement

Accessibility statement for Visit South Tyneside

This website is run by South Tyneside Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • some documents are in PDF or Word format and are not accessible
  • live video streams do not have captions
  • across the website, elements do not meet the minimum colour contrast ratio threshold

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

In your message, include:

  • the web address (URL) of the content
  • your email address and name
  • the format you need - for example, plain text, braille, BSL, large print or audio CD

We'll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, email webteam@southtyneside.gov.uk or call 0191 427 7000. The Web Team are responsible for dealing with these reports.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

See Contact us.

For visitor information, see Visitor Information Centre.

Technical information about this website's accessibility

South Tyneside Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Google Maps

We use Google Maps to display locations in South Tyneside.

The image of the map provided by Google does not have alternate text. This fails WCAG 2.2 success criterion 1.1.1: Non-text content. As content from Google Maps is not under the Council's control, we are unable to fix this, however, we provide the address of the location in text format.

PDFs and non-HTML documents

Some documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format. This fails WCAG 2.2 success criterion 4.1.2: Name, role value.

We plan to replace PDF and Word documents on our website with accessible HTML pages.

We are prioritising documents which are regularly downloaded.

Colour contrast

Elements must meet the minimum colour contrast ratio threshold

Across the website, elements do not meet minimum colour contrast ratio thresholds. Some users might find it difficult to distinguish outlines, borders, edges and details. This fails WCAG 2.2 success criterion 1.4.3: Contrast.

Navigation

Frames must have an accessible name

On the Tyne pedestrian and cyclist tunnel page, frames do not have an accessible name. Screen readers rely on a frame title to describe the contents of frame. If titles are not present, navigating a page can become difficult and confusing. This fails WCAG 2.2 success criterion 4.1.2: Name, role, value.

When we plan to fix these issues

We are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard. We will update this page when issues are fixed.

We are making sure any new content or digital services we build meet accessibility standards.

Content that's not within the scope of the accessibility regulations

Preparation of this accessibility statement

This statement was prepared on 23 September 2019. It was last updated on 17 September 2024.

This website was last tested on 17 September 2024. The test was carried out by South Tyneside Council.

We tested a sample of pages on our main website platform, including the following templates:

  • Homepage
  • List pages
  • Content pages
  • Service search pages
  • Service detail pages
  • Search results page